The purchase contract arises between:
seller BITTERMAN s.r.o., Křenova 438/7, Prague 6
IČ 29134757, DIČ: CZ29134757
These terms and conditions apply to all forms of sale. If you do not find the answer to here
do not hesitate to ask us your question on our email address or phone number - we will be happy to advise you. By submitting an order, you agree to the terms and conditions below.
The purchase contract, on the basis of which the sale of goods by the seller to the buyer is carried out, is based on an order sent by post, e-mail, fax or possibly by telephone. The order (or part of it) is considered binding for both parties, it is a form of concluding a purchase contract.
The exact specification of the goods and their number, the price for the goods and transport, the method and date of delivery are considered essentials. AND
Execution of the order
The buyer can place an order in the following ways:
1) By purchasing in the e-shop using the shopping cart / after adding the products to the cart, click on the Shopping Cart and then fill in your data and complete the order /.
2) By phone at 608 980 677.
3) By e-mail to firstname.lastname@example.org, where you must state the address, contact telephone number, specification of the goods with the number of pieces.
After receiving the order, you will be sent a confirmation e-mail with your order.
We provide free shipping for orders over CZK 2,000 up to 40 kg. If the order weighs more than 40 kg or is oversized in volume, it is necessary to pack it in several packages. The first package of this oversized consignment is free of charge, postage in the amount of CZK 99 is charged for each additional package. In this case, the customer is informed of this fact by email or telephone and the entire shipment is sent after approval of the total price by the customer. We send orders only within the Czech Republic.
Terms of delivery
Cash on delivery - 129, -CZK carrier Czech Post up to 20 kg, dispatch within 24 hours of receiving the order within the Czech Republic (extra package over 40kg - 99CZK).
Payment by bank transfer - 99, -CZK carrier Česká Pošta up to 20 kg, dispatch within 48 hours of receiving payment to an account within the Czech Republic (extra package over 40 kg - 99CZK).
The goods can be returned unused, undamaged, complete and in the original packaging within 14 days of receipt of the shipment without giving a reason. The goods must be fully capable of resale.
Inform us about the return of goods by phone or e-mail in the "Contact" section or by calling 608 980 677.
The receipt must also be returned with the goods, without it the receipt of the goods and the subsequent refund will not be processed.
After checking the condition and completeness of the goods, the money will be returned to you immediately or by bank transfer to your account within 30 days of receipt and approval of the condition of the goods.
Only the money paid for the goods will be refunded, not postage and other reimbursement costs.
Order cancellation by the store operator:
We reserve the right to cancel the order or part thereof in cases where the goods are no longer produced or delivered, are not in stock or the price of the goods has changed significantly and has not been accepted by the customer.
You will be informed about the cancellation or change in the order for the above reasons and the next procedure will be in agreement with you.
Complaints and complaint rules
We will handle any complaints according to the complaint procedure. Before receiving the goods from the carrier, please check that the packaging is not damaged, in which case do not accept the goods and inform us. We are not liable for defects caused by transport. In case of a complaint, it is necessary to send the goods (containing a description of the defect and a document) to the address:
Dr. M. Horakove 983/2,
Karlovy Vary, 360 01
All goods are covered by a statutory warranty of 24 months. You will receive a proof of purchase from us for each product. Keep the document carefully.
The right to claim the warranty expires:
Damage to the goods during transport (we resolve these damages with you and in cooperation with the carrier).
Violation of protective seals and stickers, if any.
By using the goods in conditions that do not correspond to the parameters specified in the documentation.
The goods were damaged by the elements.
Protection of personal data According to Act No. 101/2000 Coll. we undertake that all information you have entered collected during registration or purchase is used only for your satisfied purchase or marketing needs. By registering or purchasing, you agree to the collection of your data for another pleasant purchase.
The team of the BITTERMAN.cz store department is here for you!